"Two years ago my husband and I decided to purchase a hot tub. When we walked into Beachcomber Winnipeg a very polite young man approached us and listened to us when we said we were "just looking." When we had questions, he was available and very knowledgeable. Again he listened to us and showed us a hot tub that would be perfect for us. We left the store to shop around. We were back within the hour after checking some other retailers. After the transaction, the hot tub was delivered on time! We have had a consistently good experience ever since. Excellent and professional Customer Service! Always a call back and all our questions answered. Our family loves the hot tub. It is very user friendly, even for one person to open and close. Absolutely no regrets - only pleasure."
- Roman & Monika Puzant
"Being our first tub, we had no experience in what to look for in terms of build quality or important features. Prior to actually meeting with Troy at Beachcomber, we visited several other retailers. We looked at their products, and spoke with their staff. We were given a lot of information about must-have features. Then we had 24 hrs to make a decision to purchase so we can advantage of their "special, limited, one time" pricing.
Over at Beachcomber Winnipeg, that was not the case. Troy was excellent in taking the time to answer our questions and concerns. He took into consideration how we expected to use our tub, and made excellent recommendations on what features we should and shouldn't get. Surprisingly, what others were trying so hard to sell us on, he did the opposite. He logically reasoned why some features would or would not be useful to us, or simply not worth the extra money. There was never a time where we ever felt pressured or given a deadline to make a purchase.
For the tub itself, every manufacturer showed well sitting inside their respective showrooms. It's not until you take a closer look at each manufacturer's design and materials that you get an idea of the difference in build quality. Beachcomber's tubs appeared to be solidly built throughout and specifically designed for colder climates such as ours. We purchased the model 578. It was delivered, and installed the first week of December. Then the true test came during the last several months when we used it almost daily in one of the coldest winters on record. The colder it was outside, the better. It runs flawlessly with minimal upkeep. Even our two children, ages 11 and 9, join us every time. It has become a regular family activity where we can all sit back, relax, and converse while enjoying the snow and -40 C weather.
Troy's customer service is excellent. His continued product support and after-care has been fantastic and very much appreciated. Combine that with Beachcomber's product design and performance, we would not hesitate to recommend them to anyone."
"A friend recommended we talk to Troy at Beachcomber, I gave him a call and explained that we were a few years out from purchasing and were looking for some information. A few days later he came by to see the area where we were planning to set up the tub and was able to provide us information and pricing on a tub that would work for us (540), I found him very friendly and knowledgeable and was sold on going with a Beachcomber model.
The best part of this experience was that Troy told us just to keep him updated on the plans and when we were ready, to give him a call, no pressure to buy right away.
We ended up completing the prep over the following two summers, during which time a few phone calls were made to Troy with questions which he was able to answer in the same friendly manner as our first meeting.
On the delivery date the guys were very friendly and quick with the unboxing. Troy came by to do the setup of the tub and explained the functions of the tub to us which was easy and straightforward.
Now that we have the tub setup it is awesome, our family enjoys it on a daily basis. There`s nothing better than sitting in the tub with a drink, and listening to the Jets game on the radio when it`s cold outside.
We are very happy with the entire Beachcomber experience and would definitely recommend them to anyone looking to purchase a tub."
640 King Edward Street
Winnipeg, MB R3H 0P2
mon & wed: 9:30am - 8:00pm
tues, thurs, fri, sat: 9:30am - 6:00pm
sun: 12:00pm - 6:00pm
mon & wed:
9:30am - 8:00pm
tues, thurs, fri, sat:
9:30am - 6:00pm
sun: 12:00pm - 6:00pm